The Ten Characteristics of Effective Problem Solvers

Why is it that some people seem to be natural born problem solvers? Look closer, and you’ll discover that problem solving is much more of a skill than an art. You, too, can become an effective problem solver for your real estate business and your family if you learn to develop these proven techniques.

1. They have a “can do” attitude!

Simply expressed, effective problem solvers see problems as opportunities, a chance to learn something new, to grow, to succeed where others have failed, or to prove that “it can be done”. Underlying this attitude is a deeply held conviction that, with adequate preparation, the right answer will emerge.

2. They re-define the problem. Problem solving is a primary consulting skill. Seasoned consultants know that the initial definition of the problem very often is incorrect or incomplete. They learn to dig deeper and follow their own instincts. In describing the problem, they strenuously avoid making premature judgments or ruling out possibilities.

3. They have a system.

Problem solving is a process. Perhaps the most common model is Describe, Analyze, Conclude, and Recommend/Solve (DACR/S). As with many structured approaches, its usefulness stems from the step-by-step approach it represents. Effective problem solvers take the steps in order and apply them literally.

4. They consider every position as though it were their own.

For effective problem solvers, standing in the other person’s shoes is more than a cute saying, it’s a fundamental way of looking at the problem. This ability to shift perspectives quickly and easily is a key characteristic of effective problem solvers. As one especially capable consultant put it, “I take the other fellow’s position, and then I expand upon it until I understand it better than he does”. Most Realtors would be much more effective if they took the time to build relationships with the client and see things from their vantage point.

5. They avoid the experience trap.

The world is becoming increasingly non- linear. Things happen in pairs and groups and often don’t follow traditional lines from past to present and cause to effect. In such an environment, past experience must be taken with a grain of salt. Seasoned problem solvers know the pitfalls of relying on what worked in the past as a guide to what will work in the future. They learn to expect the unexpected, illogical, and non- linear.

6. They recognize conflict as often a prerequisite to solution.

When the stakes are high in a problem situation, the parties are often reluctant to show their hands and cautious about giving away too much. In such instances, effective problem solvers can effectively use their skills to manage conflict and flush out the “real” facts.

7. They listen to their intuition.

Somewhere during the latter stages of the fact-finding process, effective problem solvers experience what can be best called, “inklings” or gut-level feelings about the situation. When this happens, they listen, hypothesize, test and re-test. While intuition may be partially innate, directing and focusing their intuition can prove an effective problem solving skill that can be developed.

8. They invariably go beyond “solving the problem”.

On a time scale, just solving the problem at hand brings you to the present, to a point you might call, ground-zero. Truly effective problem solvers push farther. They go beyond simply solving the problem to discover the underlying opportunities that often lie concealed within the intricacies of the situation. Implicit in this approach is the premise that every problem is an opportunity in disguise.

9. They seek permanent solutions.

Permanent, as opposed to Band-Aid solutions, have two characteristics: (1) they address all aspects of the problem, and (2) they are win/win in that they offer acceptable benefits to all parties involved. Symptomatic problem solving, like bad surgery or dentistry, leaves part of the decay untouched, with the result that, over time, it festers and often comes back to bite you.

10. They gain commitment from all parties involved.

In the rush to find “the answer” it is easy to fail to gain agreement and commitment on the part of everyone involved. For effective problem solvers, just “going along” via tacit agreement isn’t enough. There must be explicit statements from all parties that they concur and are willing to commit to the solution